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Reception/Telephone Skills

Description

Imagine what it would do for your company's image if your receptionists greeted visitors and callers by name, made difficult customers smile, could answer any query and find anything?

The face , and voice, of your company is created by the frontline staff who deal with customers and clients on a day to day basis. They have a vital role to play in creating and maintaining the right impression for your business.

Since the reception area is the organisational centre of the company, it makes sense that the people through whom all information is chanelled are multi-talented professionals who are able to multi-task.

This powerful  course, has received rave reviews from empowered delegates who have acquired an in-depth appreciation of the importance of their role within the organisation. The multitude of little tips and tricks included have made their business communication more potent. It has been amazing to see how this course engenders confidence and a sense of pride as they have gained the neccessary skills to fulfill their potential.

Our one day course is vital in training new staff and up-skilling current employees who are asked to relieve on the switchboard.

Duration

1 day

Unit standards

14351 - Maintain reception area. Level 2, credits 5.

14348 - Process incoming and outgoing telephone calls. Level 2, credits 3.

Pre-requisites

Aimed at frontline staff

 

 

 

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